administrivia....
OPEN FOR GUESTS
OOE is open full time the end of April to mid November. Please call 519.324.5727 or email us at omsteadsonerie@gmail.com for any inquiries.
CHECK IN & OUT
Check in is generally anytime after 4 pm & check out is anytime before 11 am. If you're going to be much later than 4, please let us know (so we don't worry about lost & wandering travellers).
The hours between 11 & 4 are very important to B&B hosts - we must clean rooms, prepare beds and baths, do bedding & towels, revamp the common areas & do the shopping for your breakfast.
Therefore, we'd like to subtly hint guests keep in mind this factor of the Bed & Breakfast life with regards to early check-ins. The waterfront areas are, of course, yours' to enjoy. During the 11 to 4 time window, the cottage bustles between private home life & busy activities focused on treating our guests to a unique lakefront bed & breakfast experience. Our returning-another-night guests are usually off doing their own activities, but are more than welcome to return anytime during their stay.
We thank you for your understanding.
Single night guests are welcome to check in anytime after 4 pm.
BUT - be assured that we can be flexible in consideration of your plans and special circumstances... please call & let us know of your needs.
The beach, the lounges and waterfront patios are great spots to spend a few hours. Guests are more than welcome to enjoy our large beach, but remember that all use is completely the responsibility of the guest.
NON-SMOKING, NON-PETS
We are a non-smoking home, but do permit smoking outside. We don't accept pets..... but we have a small cat, R2, who is completely a outdoor summer cat, with a bed in the shed from April to November.
ACCESSIBILITY, IN THE HOUSE & USE OF THE BEACH & GROUNDS
Due to the nature of the cottage - a step up to the house from the mudroom entry, a step down to the breakfast area in the sunroom, & a narrow hallway to the guest rooms - we cannot consider our cottage to be accessible to all. The tub/shower in Irwin Suite is an vintage clawfoot tub, so climbing in may be an issue to some, and they may prefer the Patriquin Suite with a standard tub. There is a grab rail in both bathrooms' tub/shower units.
Please be aware that we don't have central air conditioning at the cottage. For most of the warm weather month, we use intake/exhaust fans in all the windows of the guest suites. The great Lake Erie breezes take care of us beautifully, but for a few weeks each summer, it does get very humid, and then a/c in the guestrooms is available.
Outside, there's the breakwall - a drop to the beach of about 6 to 8 feet, and then the lake itself, so we have limited our younger guests to at least the age of 13.
RESERVATIONS
Please contact us through email or telephone to discuss your stay and finalize details, Payment can be made upon arrival (cash, Visa, MC & AmEx) or in advance with etransfer. Full credit card info is required to confirm your reservation. This is a security for no-shows and late cancellations. There is never a pre-visit room payment or charge of any kind made on your credit card, except in the case of a no-show or a late cancellation. After this card information is received, we will block off the room of your choice for your date/s.
PAYMENT, CANCELLATIONS & REFUNDS
Please be prepared to settle your charge upon arrival, - if it hasn't already been completed.
If circumstances force a cancellation, & if done within 1 week, there is no charge (or a full refund if you've paid). Any cancellation after 8 days prior to your stay will be charged for one night's stay of your charge, per room. Refunds for prepaid stays will be along these lines.
When you book directly with us, there are no further taxes on our rates: bed, full breakfast and taxes are all included.
OOE is open full time the end of April to mid November. Please call 519.324.5727 or email us at omsteadsonerie@gmail.com for any inquiries.
CHECK IN & OUT
Check in is generally anytime after 4 pm & check out is anytime before 11 am. If you're going to be much later than 4, please let us know (so we don't worry about lost & wandering travellers).
The hours between 11 & 4 are very important to B&B hosts - we must clean rooms, prepare beds and baths, do bedding & towels, revamp the common areas & do the shopping for your breakfast.
Therefore, we'd like to subtly hint guests keep in mind this factor of the Bed & Breakfast life with regards to early check-ins. The waterfront areas are, of course, yours' to enjoy. During the 11 to 4 time window, the cottage bustles between private home life & busy activities focused on treating our guests to a unique lakefront bed & breakfast experience. Our returning-another-night guests are usually off doing their own activities, but are more than welcome to return anytime during their stay.
We thank you for your understanding.
Single night guests are welcome to check in anytime after 4 pm.
BUT - be assured that we can be flexible in consideration of your plans and special circumstances... please call & let us know of your needs.
The beach, the lounges and waterfront patios are great spots to spend a few hours. Guests are more than welcome to enjoy our large beach, but remember that all use is completely the responsibility of the guest.
NON-SMOKING, NON-PETS
We are a non-smoking home, but do permit smoking outside. We don't accept pets..... but we have a small cat, R2, who is completely a outdoor summer cat, with a bed in the shed from April to November.
ACCESSIBILITY, IN THE HOUSE & USE OF THE BEACH & GROUNDS
Due to the nature of the cottage - a step up to the house from the mudroom entry, a step down to the breakfast area in the sunroom, & a narrow hallway to the guest rooms - we cannot consider our cottage to be accessible to all. The tub/shower in Irwin Suite is an vintage clawfoot tub, so climbing in may be an issue to some, and they may prefer the Patriquin Suite with a standard tub. There is a grab rail in both bathrooms' tub/shower units.
Please be aware that we don't have central air conditioning at the cottage. For most of the warm weather month, we use intake/exhaust fans in all the windows of the guest suites. The great Lake Erie breezes take care of us beautifully, but for a few weeks each summer, it does get very humid, and then a/c in the guestrooms is available.
Outside, there's the breakwall - a drop to the beach of about 6 to 8 feet, and then the lake itself, so we have limited our younger guests to at least the age of 13.
RESERVATIONS
Please contact us through email or telephone to discuss your stay and finalize details, Payment can be made upon arrival (cash, Visa, MC & AmEx) or in advance with etransfer. Full credit card info is required to confirm your reservation. This is a security for no-shows and late cancellations. There is never a pre-visit room payment or charge of any kind made on your credit card, except in the case of a no-show or a late cancellation. After this card information is received, we will block off the room of your choice for your date/s.
PAYMENT, CANCELLATIONS & REFUNDS
Please be prepared to settle your charge upon arrival, - if it hasn't already been completed.
If circumstances force a cancellation, & if done within 1 week, there is no charge (or a full refund if you've paid). Any cancellation after 8 days prior to your stay will be charged for one night's stay of your charge, per room. Refunds for prepaid stays will be along these lines.
When you book directly with us, there are no further taxes on our rates: bed, full breakfast and taxes are all included.
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PRIVACY POLICY
The privacy of our guests is a serious responsibility. This policy declares how we use and treat guest information. As this policy is an agreement that is legally binding, by using our website, you consent to the collection and use of information by us as specified below.
We will::
- never sell guest information;
- only collect the minimum of information as is customarily necessary to provide lodging;
- only share information about guests when required by law or required by situations that demand immediate actions that are to a guest's clear benefit (our assessment of an emergency).
Please be aware:
- that we use other online booking sites (BBCanada.com and booking.com) and we do not control or are responsible for their privacy policies;
- that changes to this policy will only be posted here on this privacy-policy webpage.
You may visit our website without disclosing any personal information. However, anonymous statistics about visits to the site and to individual pages are tracked for the purposes of better understanding our potential clientele and improving service to them. This statistics tracking may involve the use of "cookie" technology.
If you wish to reserve accommodation, we collect the personal information necessary to handle your booking. This information normally includes:
- Name
- Mailing address
- Telephone number(s)
- E-mail address
- Credit card information
- Information related to any need you may have for special services
We use guest information only to communicate about reservations, to process payments, to make arrangements for our guests comfort and convenience and to advise about personal items forgotten after a stay.
Retention & Safety of Your Information
Business records that contain guest personal information are held for the period required by accounting practices. We keep guest information in a computerized data base. We take appropriate technical and physical measures to protect personal data that we collect from unauthorized access, modification, improper use, disclosure, loss or unlawful destruction.
In order to continue to serve our guests on future stays, we may retain information after the mandatory accounting period. If a guest requests that any collected information be deleted, we will flag that information and promptly do so after the mandatory accounting period.
This policy was released on January 23, 2013. It has not been updated since that day. If you have any questions about this policy, please contact us.
The privacy of our guests is a serious responsibility. This policy declares how we use and treat guest information. As this policy is an agreement that is legally binding, by using our website, you consent to the collection and use of information by us as specified below.
We will::
- never sell guest information;
- only collect the minimum of information as is customarily necessary to provide lodging;
- only share information about guests when required by law or required by situations that demand immediate actions that are to a guest's clear benefit (our assessment of an emergency).
Please be aware:
- that we use other online booking sites (BBCanada.com and booking.com) and we do not control or are responsible for their privacy policies;
- that changes to this policy will only be posted here on this privacy-policy webpage.
You may visit our website without disclosing any personal information. However, anonymous statistics about visits to the site and to individual pages are tracked for the purposes of better understanding our potential clientele and improving service to them. This statistics tracking may involve the use of "cookie" technology.
If you wish to reserve accommodation, we collect the personal information necessary to handle your booking. This information normally includes:
- Name
- Mailing address
- Telephone number(s)
- E-mail address
- Credit card information
- Information related to any need you may have for special services
We use guest information only to communicate about reservations, to process payments, to make arrangements for our guests comfort and convenience and to advise about personal items forgotten after a stay.
Retention & Safety of Your Information
Business records that contain guest personal information are held for the period required by accounting practices. We keep guest information in a computerized data base. We take appropriate technical and physical measures to protect personal data that we collect from unauthorized access, modification, improper use, disclosure, loss or unlawful destruction.
In order to continue to serve our guests on future stays, we may retain information after the mandatory accounting period. If a guest requests that any collected information be deleted, we will flag that information and promptly do so after the mandatory accounting period.
This policy was released on January 23, 2013. It has not been updated since that day. If you have any questions about this policy, please contact us.
